Refund policy

Return & Refund Policy

Last Updated: July 2026

1. Overview

At Lilliver Beauty, customer satisfaction is important to us. If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, you may request a return and refund in accordance with this policy.

2. Return Period

Return requests must be submitted within 3 days from the date your order is delivered.

Requests submitted after the 3-day return period will not be accepted unless required by applicable law.

3. Eligible Returns

A return may be accepted if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The item is significantly different from what you ordered.
  • The product is returned in its original condition with all accessories and packaging, where applicable.

4. Non-Eligible Returns

Returns may not be accepted if:

  • The request is made after 3 days from delivery.
  • The product has been used, damaged, or altered by the customer.
  • Parts, accessories, or original packaging are missing.
  • The item is marked as non-returnable for hygiene or safety reasons.

5. How to Request a Refund

To request a refund:

  1. Sign in to your Lilliver Beauty account.
  2. Open Products.
  3. Select the product you want to return.
  4. Click Request a Refund.
  5. Select the reason and submit your request.

Once submitted, our team will review your request and arrange collection if necessary.

6. Product Collection

After your refund request is received, a Lilliver Beauty delivery agent will collect the product directly from the delivery address provided during your order.

Please ensure the product is properly packaged before collection.

7. Return Inspection

Once we receive the returned product, it will be inspected to verify that it meets our return requirements.

The inspection and review process may take up to 7 business days after the product has been received.

8. Refund Options

If your refund request is approved, you may choose one of the following options:

  • Refund to your original payment method.
  • Store Credit.
  • Exchange for another product.

9. Refund Processing

Approved refunds will be processed after the inspection is completed.

Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

10. Rejected Returns

If the returned product does not meet the requirements of this policy, the refund request may be declined. In such cases, the product may be returned to you.

11. Policy Updates

Lilliver Beauty may update this Return & Refund Policy at any time. Any changes become effective once published on our website or mobile application.

12. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through your Lilliver Beauty account or by email to sales@lilliver.com.

Lilliver Beauty
Beauty products delivered with care.